Cancellation Policy
Flexible booking with customer protection
Customer Protection
Free cancellation up to 4 hours before
You can cancel at no cost if you do so at least 4 hours before the scheduled service.
50% refund within 4 hours
If you need to cancel within 4 hours of the service, you will receive a 50% refund.
Full refund if provider doesn't show
If the provider does not show up for a confirmed appointment, you will receive a full refund plus a credit for your next booking.
Provider Accountability
No-show penalty
Providers who fail to show up for a confirmed appointment without prior notice will receive a rating penalty and may lose their service fee.
Repeated cancellations
Providers with a history of frequent cancellations will be flagged on their profile and may be suspended from the platform.
Comparison with other platforms
Labor Online PR
Free cancellation up to 4 hours before
TaskRabbit
Charges for cancellations within 24 hours
Why do we have this policy?
We believe cancellation policies should be fair for everyone. Customers deserve flexibility when their plans change, and providers deserve protection against last-minute cancellations that cause them to lose work opportunities.
Our 4-hour policy balances these needs, giving customers more flexibility than most platforms while protecting the valuable time of our service providers.